Privacy Policy

Last Updated: 01/04/25

Effective Date: 01/04/25

Muslim Ski Club Ltd ("MSC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website (www.muslimskiclub.com) and our services, including ski trips, lessons, and community engagement activities (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

The Muslim Ski Club Ltd is registered with the Information Commissioner’s Office (ICO) and complies with the UK General Data Protection Regulation (UK GDPR).

To provide you with the best possible experience, we collect the following various types of personal information including but not limited to:

• Identity Information: Name, date of birth, gender 
• Contact Information: Email address, phone number, home/work address 
• Payment Information: Billing details, transaction history 
• Travel Information: Passport details (if required for international trips), emergency contact information, dietary preferences (for trip catering) 
• Community & Engagement Data: Social media profiles, testimonials, feedback, survey responses 
• Technical Information: IP address, browsing activity on our website 

We collect your information in the following ways:

• Directly from you – When you register for an account, book a trip, subscribe to our newsletter, complete a survey, or contact us. 
• Automatically – Through cookies and tracking technologies when you browse our website or use our platforms. 
• From third parties – Such as travel partners, sponsors, or service providers.

We collect and use your personal data to provide and improve our services, ensuring a seamless and enjoyable experience. Specifically, we use your data to:

• Process Bookings & Payments – Managing reservations, ski lessons, trip packages, and processing secure transactions. 
• Customer Support & Communication – Responding to inquiries, handling requests, and providing assistance before, during, and after trips. 
• Service Updates & Notifications – Sending essential information regarding bookings, travel details, policy changes, and event updates. 
• Community Engagement – Inviting you to join our WhatsApp community and social media groups to stay connected with other members. 
• Marketing & Promotions – Sharing relevant offers, newsletters, upcoming events, and exclusive member benefits (with your consent). 
• Testimonials & Feedback Collection – Gathering insights through surveys and reviews to enhance future trips and services. 
• Enhance your experience by customising our Services based on your preferences 
• Website & Service Improvement – Analysing user interactions and feedback to refine our offerings and website functionality. 
• Enforce Terms & Conditions – Ensuring compliance with our policies, resolving disputes, and maintaining a safe environment for all members. 
• Comply with legal and regulatory requirements 
• Site Protection & Fraud Prevention – Monitoring for security threats and safeguarding user data. 

If we intend to use your data for any purpose not listed above, we will seek your consent before processing it. 

We do not sell your personal information. However, we may share your data in the following circumstances:

• Travel Partners & Service Providers – To fulfil your bookings, we may share necessary details with ski centres, hotels, transport providers, ski resorts, and tour operators. 
• Payment Processors – To securely process transactions and manage refunds where applicable. 
• Legal Authorities – If required by law, to comply with regulations, court orders, or enforce our terms of service. 
• Marketing & Analytics Partners – To improve our services, provide relevant promotions, and enhance user experience (only with your consent). 
• Sponsors & Advertisers – To facilitate event sponsorships or promotions, where applicable. 
• Website Account Management – To ensure smooth operation of your member account, including access to exclusive offers and community spaces.
• Fraud Prevention & Security Monitoring – To detect and prevent fraudulent activity, security breaches, or misuse of our services. 

All third parties we engage are required to handle your data securely, use it only for the intended purpose, and not retain it longer than necessary. 

Legal Basis for Sharing Data Under UK GDPR

We process and share your data under the following lawful bases:

(a) Your Consent – You can withdraw consent at any time by contacting admin@muslimskiclub.com.

(b) Contractual Obligation – To fulfil bookings and provide services as agreed.

(c) Legal Obligation – To comply with legal, tax, or regulatory requirements.

(d) Vital Interest – In case of emergencies (e.g., medical incidents during trips).

(e) Public Task – If required for official reporting or compliance with governing bodies such as Snow Sports England.

(f) Legitimate Interest – To improve our services, prevent fraud, and ensure security.

If Muslim Ski Club Ltd undergoes a merger, acquisition, or organisational change, your data may be transferred as part of business assets, ensuring continued service. 

In the event of an emergency during a ski trip or event, we may use the personal data you have provided (such as emergency contact details, medical conditions, or insurance information) to:

• Contact your designated emergency contact 
• Coordinate with local medical services for appropriate care 
• Liaise with relevant authorities to ensure your safety 

We will only share essential information with emergency services, healthcare providers, or relevant authorities as required to manage the situation effectively. 

As part of our services, we may work with resorts, travel operators, and service providers located outside the UK or the European Economic Area (EEA). When transferring personal data internationally, we ensure that:

• The country has adequate data protection laws as recognised by the UK and EU. 
• We have appropriate safeguards in place, such as contractual clauses to protect your data. 
• Data is transferred only when necessary to fulfil travel arrangements or services requested by you.

If you would like more information on international data transfers, please contact us at admin@muslimskiclub.com. 

Our services, including ski trips and lessons, may be available to individuals under 18. However, we require:

• Parental or guardian consent for any bookings or participation in MSC events involving minors. 
• Verification that a responsible adult is accompanying the minor (where applicable). 

We do not knowingly collect personal data from minors without explicit parental consent. If we become aware that a minor has provided us with personal data without such consent, we will take steps to remove that information. 

We retain your data for as long as necessary to:

• Fulfil the purposes outlined in this policy 
• Comply with legal obligations (e.g., tax or accounting laws) 
• Resolve disputes and enforce our agreements 

Retention period: Typically, between 90 days to 2 years after account termination, unless required for longer due to business reporting or regulatory compliance. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

You have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications
• Restrict processing in certain circumstances
• Request data portability for transferring your data to another provider
• Lodge a complaint with the ICO if you believe we are not handling your data lawfully

To exercise these rights, please contact us at admin@muslimskiclub.com. 

We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorised access, loss, or misuse. These measures include:

• Encryption & Secure Storage – Personal data is stored securely, and sensitive information is encrypted where necessary. 
• Access Controls – Only authorised personnel have access to your information, ensuring it is handled responsibly.
• Payment Security – All online financial transactions are processed through secure and compliant payment providers. 
• Data Retention & Disposal – We only retain personal data for as long as required and securely delete information that is no longer needed.

While we take all reasonable steps to protect your data, no online system is entirely secure, and we cannot guarantee absolute security. If you suspect unauthorised access to your personal information, please contact us immediately at admin@muslimskiclub.com. 

We may update this Privacy Policy at any time without any prior notice to you. Any changes will take effect with immediate effect after posting on our website. Continued use of our Services after this period will constitute your acceptance of the revised policy. 

We encourage you to review this page regularly for updates. 

For any questions regarding this Privacy Policy, your data rights, or concerns, please contact:

 Muslim Ski Club Ltd 

📍 128 City Road, London, EC1V 2NX, UK

📩 Email: admin@muslimskiclub.com